Privacy policy

At Oxyroots Handicrafts Pvt. Ltd, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or interact with our services. By using our website or providing us with your personal information, you consent to the practices described in this policy.

Information We Collect:

a. Personal Information: When you place an order or register on our website, we may collect personal information such as your name, email address, phone number, and shipping address. This information is necessary for order processing, delivery, and customer support.

b. Payment Information: To process your payments, we may collect your payment card details, billing address, and other relevant information. Please note that we do not store your payment card details on our servers. All payment transactions are securely processed by our trusted payment gateway partners.

c. Website Usage Information: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, device information, and pages visited. This information helps us analyze website performance, improve our services, and enhance your browsing experience.

Use of Information:

a. Order Processing: We use your personal information to process and fulfill your orders, including order confirmation, shipment tracking, and customer support.

b. Communication: We may use your contact information to communicate with you regarding your orders, provide updates, respond to your inquiries, and send promotional offers or newsletters if you have opted to receive them.

c. Improving Services: We analyze website usage information to understand customer preferences, improve our website functionality, and enhance your overall experience with our services.

d. Legal Compliance: We may disclose your personal information if required by law or in response to a valid legal request, such as a court order or government investigation.

Data Security:

a. We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

b. We restrict access to your personal information to authorized personnel only. Our employees and trusted service providers are bound by confidentiality obligations and are required to follow strict data protection protocols.

Third-Party Links:

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.

Children's Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take appropriate steps to delete the information.

Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact our customer support team. We are committed to addressing your inquiries and ensuring the security and privacy of your information.