Shipping Policy

Thank you for choosing Oxyroots Handicrafts! This Shipping Policy outlines the details of our shipping process, including rates, delivery times, and destinations. Please read this policy carefully before placing an order.

Shipping Destinations:

a. We offer shipping within India and internationally. For international shipping, please contact our support team to inquire about shipping charges and availability to your specific location.

Shipping Methods:

a. We partner with reliable courier services to ensure safe and timely delivery of your orders. The shipping method may vary depending on the destination and the size and weight of the package.

Shipping Charges:

a. For orders within India, we offer free shipping on orders over Rs. 499. For orders below Rs. 499, a shipping fee will be applied based on the weight and dimensions of the package. The shipping fee will be calculated and displayed during the checkout process.

b. For international shipping, please contact our support team to inquire about shipping charges and availability to your specific location.

Order Processing Time:

a. We strive to process and ship orders as quickly as possible. Most orders are processed within 2-3 business days. However, please note that during peak seasons or promotional periods, order processing may take longer.

Estimated Delivery Time:

a. The estimated delivery time will depend on the shipping destination and the shipping method selected. Once your order is shipped, you will receive a tracking number to track the progress of your package.

b. Please note that the estimated delivery time is provided by the shipping carrier and is not guaranteed. Factors such as customs clearance, local postal services, and unforeseen circumstances may affect the actual delivery time for international orders.

Order Tracking:

a. Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to track the progress of your package on the courier service's website.

Address Accuracy:

a. It is your responsibility to provide accurate and complete shipping information, including the correct shipping address and contact details. We are not responsible for any delays or delivery issues caused by incorrect or incomplete address information provided by you.

Non-Delivery or Lost Packages:

a. In the rare event that your package is not delivered or is lost in transit, please contact our customer support team. We will work with the courier service to investigate the issue and resolve it as quickly as possible.

Change of Shipping Address:

a. If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that changes may not be possible if the order has already been shipped.

If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team. We are here to assist you and ensure a smooth and reliable shipping experience.